Refund policy

Lil Swag Return and Refund Policy

1. Return Eligibility:

- Items must be returned within 30 days of purchase.

- Items must be unworn, unwashed, and in their original condition with all tags attached.

- Custom and personalized items are non-returnable unless defective or damaged.

2. Return Process:

- To initiate a return, contact our customer support team at business.milestogo@gmail.com with your order number and reason for return.

- Once your return is approved, you will receive detailed instructions on how to send your item(s) back to us.

- Please use a trackable shipping method for returns. Lil Swag is not responsible for return shipments lost in transit.

3. Return Shipping:

- Customers are responsible for return shipping costs unless the item received was incorrect or defective.

- For defective or incorrect items, Lil Swag will provide a prepaid return shipping label.

4. Refund Process:

- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

- If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.

5. Exchanges:

- We offer exchanges for items of the same value based on availability.

- To request an exchange, contact our customer support team at business.milestogo@gmail.com with your order number and exchange request.

- If the requested exchange item is not available, we will offer a refund or store credit.

6. Non-Returnable Items:

- Custom and personalized items

- Gift cards

- Items marked as final sale

7. Damaged or Defective Items:

- If you receive a damaged or defective item, contact us within 7 days of receiving your order at business.milestogo@gmail.com. Provide your order number, a description of the issue, and photos if applicable.

- We will work to resolve the issue promptly, including sending a replacement or issuing a refund as needed.

8. Late or Missing Refunds:

- If you haven’t received a refund within the stated timeframe, first check your bank account again.

- Then contact your credit card company; it may take some time before your refund is officially posted.

- If you’ve done all of this and still have not received your refund, please contact us at business.milestogo@gmail.com.

Thank you for shopping with Lil Swag! If you have any questions or need further assistance, please don't hesitate to reach out to our customer support team.

- Email: business.milestogo@gmail.com

- Phone: +91-9022048289

Lil Swag reserves the right to update this Return and Refund Policy at any time. Changes will be posted on our website and will take effect immediately.